Terms & Conditions

We Accept: American Express, Discover, Mastercard, and Visa.

All orders are processed through a strong 128-bit encryption.

You can shop at www.supplementfusion.com with confidence. We have partnered with Network Merchants, LLC to accept credit card payments safely and securely for our customers.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

www.supplementfusion.com is registered with Network Merchants, LLC.

 

Returns Policy

You may return most new, unopened items (excludes prohormones) within 45 days of delivery.  All returns/cancellations will be charged a 10% restocking fee of the product(s) price.  Shipping charges will not be refunded, but we will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Shipping

Get free shipping on orders over $199! (Applies to the Contiguous U.S. only)

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations (it is your responsibility to verify the shipment of the product(s) you are purchasing).

When you place an order, we will provide the different shipping options and prices for each. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

On international orders, if the package is seized by customs for any reason and is not sent back to us or if it is destroyed, we will not be able to refund any part of the purchase price.  If we receive the package back after being seized and the products are in perfect condition, we will credit you the product cost, but you are still responsible for the shipping charges. Some returned shipments are subject to a return shipment fee, which will be deducted from the amount that is refunded. We apologize for the inconvenience and we hope you will give us a try again with different products.

International customers are responsible for all duties/taxes charged by his/her country.

All international shipments must have the same billing and shipping address or we will refuse the order.

We do not hold any responsibility for lost or damaged products being shipped to an international address.

Military Addresses (APO/FPO)

Yes, we do ship to APO/FPO addresses. Please select the USPS Priority Mail option during checkout.

Properly filling out your APO/FPO shipping address

John Doe
PRG 6-1-2
APO, Armed Forces Europe 09354
United States

Please select APO/FPO for City.
Please select Armed Forces Africa, Armed Forces America, Armed Forces Canada,  Armed Forces Europe, Armed Forces Middle East, or Armed Forces Pacific for State.

Important: Select United States for the Country.

*Your billing address must still match the address on your credit card statement.*

 

Shipping Methods:

ups-logo.jpg   usps-logo.jpg

When you place an order, we will provide you with multiple shipping options to choose from and the price for each. Most orders are shipped out the same day (if placed before 2:30 PST) or within 1-2 business days.

Shipping time frames (from day of shipment):

USPS (Express Mail) – Overnight to most places, if ordered before 1pm PST

USPS (Priority Mail) – Average of 2-3 business days (includes Saturday)

UPS (Next Day Air) – Next day, if ordered before 3pm PST (no delivery on Saturday or Sunday)

UPS (Ground) – 3-5 business days

Please also note that the shipping rates for all items we sell are weight-based. To reflect the policies of the shipping companies we use, all weight totals will be rounded up to the next full pound.

All shipping charges can be calculated by adding the item(s) you want to your shopping cart and entering in your basic shipping details.